Shipping & Returns

Who fulfils your order

Accra Stories is a fashion and cultural brand owned and operated by Goldnest Creative Solutions Ltd, a Ghana-registered company. Accra Stories is not a separate legal entity.

Shipping, delivery, returns and refund correspondence is handled by Goldnest Creative Solutions Ltd in Accra, Ghana. Write to support@accrastories.com for support, or chargebacks@accrastories.com for payment disputes and chargebacks.

Dispatch

Garments are made to order, inspected and numbered before dispatch.

Production and dispatch times will be published once a real production run has established them.

Shipping & Delivery Estimates

Accra Stories pieces are made to order. Please allow approximately 5–7 business days for production before dispatch.

After dispatch, estimated delivery is:

• Accra: 1–3 business days
• Other locations in Ghana: 2–5 business days

Delivery estimate conditions

Delivery times are estimates and may vary depending on the destination, courier availability, public holidays, or other circumstances outside our control. Customers will receive an update when their order is ready for dispatch.

Regions

United States fulfilment is being prepared first. Additional regions will be activated after rates and delivery windows are verified.

Regional storefronts for Ghana, the United Kingdom, Canada and Europe are prepared but not yet active.

Duties and taxes

How duties and taxes are handled will be confirmed for each region before ordering opens.

Returns

Return conditions, windows and addresses will be published before ordering opens.

Because editions are numbered and finite, a returned piece is restored to its edition rather than resold as new stock.

Exchanges

Exchange terms will be confirmed with the published return conditions.

Faulty or damaged items

Contact the studio with your authenticity ID and photographs. Manufacturing faults are replaced from the edition where possible, or refunded in full.